Hey there! Ever had one of those moments where you just wanted to chat with a real person behind a brand? Well, you’re in luck. At ufreshbagmarket, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder still replies to emails personally (though he might take a day or two during peak seasons!).
Whether you’ve got a question about that perfect reusable bag you’ve been eyeing or just want to share feedback (we love hearing how our products fit into your daily life), here’s how to reach us:
Fun fact: Last month, a customer from Lisbon emailed us about custom prints, and let’s just say… we ended up creating an entire limited-edition collection inspired by her idea. That’s the kind of collaboration we live for!
Remember that time you bought something online and immediately thought, "I wish they’d…"? Tell us! Seriously, those little suggestions? They’ve shaped half our product line. Our best-selling insulated tote actually started as a casual comment from a teacher in Barcelona who needed sturdy handles for her commute.
Prefer typing over talking? Try our live chat during business hours—look for the orange icon in the corner. (Confession: Sometimes our customer service lead sneaks in after hours if she’s binge-watching shows and sees the notification.)
"I wasn’t sure about reaching out at first, but when they personally thanked me for my packaging feedback? That’s when I knew this wasn’t just another shop."
— Marta R., loyal customer since 2022
So go ahead—drop us a line, share your story, or just say hi. We promise there’s a human on the other side, probably drinking too much coffee and ready to help.
